Last Updated: 1/1/2026

1. INTRODUCTION

Thank you for shopping at Leveluphubs. We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds for products and services purchased from us through our website https://leveluphubs.com, mobile application, retail locations, or other sales channels (collectively, the “Services”).

By making a purchase from Leveluphubs, you agree to be bound by this Refund and Return Policy. Please read this policy carefully before making any purchases. If you have any questions about this policy, please contact us before placing your order.

2. GENERAL RETURN POLICY

2.1 Return Window: You may return most new, unopened items within 7 days of delivery for a full refund of the purchase price. Items must be returned in their original packaging with all tags, labels, and accessories intact.

2.2 Condition Requirements: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, used, or missing components may not be eligible for a full refund.

2.3 Proof of Purchase: A receipt, order confirmation email, or other proof of purchase is required for all returns. Returns without proof of purchase may be refused or may only receive store credit at the item’s current selling price.

2.4 Return Authorization: Some items may require a Return Merchandise Authorization (RMA) number before return. Please contact our customer service team to obtain an RMA number if required. Returns sent without an RMA number when required may be refused.

3. HOW TO INITIATE A RETURN

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at Support@leveluphubs within the return window period to request a return. Please provide your order number and reason for return.
• Step 2: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions via email.
• Step 3: Securely pack the item(s) in the original packaging (if possible) and include all original accessories, manuals, and documentation.
• Step 4: Write the RMA number clearly on the outside of the package and ship the return to the address provided in the return instructions.
• Step 5: Retain your shipping receipt and tracking number as proof of return shipment.

4. RETURN SHIPPING COSTS

4.1 Customer Responsibility: Unless the return is due to our error (incorrect item, defective product, or damaged shipment), you are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if applicable) will be deducted from your refund.

4.2 Our Error: If you are returning an item because of our error (you received an incorrect or defective item), we will cover the return shipping costs. Please contact our customer service team, and we will provide a prepaid shipping label or arrange for a pickup.

4.3 Free Shipping Promotions: If you received free shipping on your original order and are returning items that bring your order total below the free shipping threshold, the original shipping cost may be deducted from your refund.

4.4 International Returns: International customers are responsible for all return shipping costs, customs duties, and taxes. We recommend using a trackable shipping service for international returns.

5. REFUND PROCESS

5.1 Inspection Period: Once we receive your returned item, we will inspect it to ensure it meets our return requirements. This inspection process typically takes 3-5 business days from the date we receive the return.

5.2 Refund Approval: If your return is approved, we will notify you via email. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.

5.3 Refund Timeline: Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. Typical processing times vary by financial institution but generally take  to  business days.

5.4 Partial Refunds: In certain situations, only partial refunds may be granted. This includes items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error; items returned more than 7 days after delivery; and items that show evidence of use beyond what is necessary for inspection.

6. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

• Gift cards and store credits
• Downloadable software and digital products
• Personalized or custom-made items
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods (underwear, swimwear, etc.)
• Hazardous materials, flammable liquids, or gases
• Health and personal care items
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
• Items that have been installed, assembled, or altered